SURGE SHORTS

Shipping & Returns

UK Shipping Rates

Service: Chicletics Express (Tracked)
Delivery Time: 6–10 Working Days
Cost: £1.99 (Free on orders over £65)

USA Shipping Rates

Service: Chicletics Express (Tracked)
Delivery Time: 7–12 Working Days
Cost: $5 (Free on orders over $95)

Canada Shipping Rates

Service: Chicletics Express (Tracked)
Delivery Time: 7–12 Working Days
Cost: $5 (Free on orders over $130)

EU (European Union) Shipping Rates

Service: Chicletics Express (Tracked)
Delivery Time: 6–10 Working Days
Cost: €3 (Free on orders over €75)

Australia Shipping Rates

Service: Chicletics Express (Tracked)
Delivery Time: 7–12 Working Days
Cost: $9 (Free on orders over $140)

Rest of World Shipping Rates

Service: Chicletics Express (Tracked)
Delivery Time: 7–12 Working Days
Cost: £4.99 (Free on orders over £75)

Returns

We accept returns within 14 days of delivery.

To qualify for a return, items must be unworn, unwashed, unused, and returned in their original packaging with all tags attached.

Return shipping is the customer’s responsibility for reasons such as sizing, fit, or personal preference.

As a small, growing brand, covering all return costs would affect our ability to keep prices fair — we truly appreciate your understanding and support.

Refunds are issued to your original payment method within 14 days of receiving your returned item(s).

Faulty or Incorrect Items

If your item arrives faulty or incorrect, Chicletics will cover the return shipping cost or send a replacement free of charge.

Please contact us with photo evidence within 14 days of delivery so we can resolve the issue quickly.

Exchanges

If you need a different size or colour, we can arrange an exchange once the original item has been returned.

Please contact us before sending anything back, as unauthorised returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs.

Shipping times for returns may vary depending on your location.

For items valued over £75, we recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee receipt of returns without tracking.

Return Addresses

UK Returns

Oliver Richards
55 Bennells Avenue
Whitstable, Kent
England
CT5 2HP

(Please include your name or order number inside the parcel.)

US Returns

Thelma Sampson
1013 Stephenson Rd
Imperial
Missouri
63052

(Please include your name or order number inside the parcel.)

Canada Returns

Nandini Sharma
171 Hamptons Heath NW
Calgary, Alberta
T3A 5E8

(Please include your name or order number inside the parcel.)

Once Your Return Arrives

We will process your return as quickly as possible once it reaches us.

If you would prefer an exchange instead of a refund, simply mention the size or colour you would like in your return request email — we’ll be happy to arrange it for you.