FAQ
How much is shipping and how long does it take?
Shipping is calculated at checkout based on your location. We also offer free shipping on qualifying orders, which is automatically applied when your order meets the required spend.
Estimated delivery times:
• UK & Europe: 6–10 working days
• USA & Canada: 7–12 working days
• Australia: 7–12 working days
• Rest of World: 7–14 working days
Once your order ships, you’ll receive a tracking link by email so you can follow your delivery every step of the way.
How do I track my order?
As soon as your order has been shipped, you will receive an email with your tracking information.
You can also track your order anytime through our Track Your Order page using your order number or the email address used at checkout.
How do you ensure the quality of your products?
Chicletics activewear is designed with a focus on performance, comfort, and confidence. Every product is carefully selected and tested to ensure it meets our standards for fit, durability, and style, so you can feel strong and confident in every workout.
Do you have a physical store location?
Currently, Chicletics operates exclusively online. This allows us to keep our collections fresh and deliver directly to our community around the world.
Can I return or exchange an item?
Yes. We offer a 14-day return or exchange policy on eligible items.
If something isn’t quite right, you can request a return or exchange within 14 days of receiving your order. For full details on eligibility and the return process, please visit our Shipping & Returns page.
How can I contact customer support?
Our support team is always happy to help.
You can contact us through our Contact page or by emailing support@chicletics.com
Customer support hours:
Monday – Friday, 9:00am – 5:00pm (GMT)
We aim to respond to all enquiries within 24 hours.