FAQ

Q: How much is shipping and how long does it take?
A: Free shipping is automatically applied at checkout when your order meets the minimum spend. For orders below this amount, standard shipping rates apply. Delivery usually takes 7–14 business days.

Q: Where do you source your products from?
A: We carefully source our products from a trusted network of suppliers to bring you a curated selection of high-quality activewear designed for performance, comfort, and style.

Q: Do you have a physical store location?
A: At the moment, Chicletics operates exclusively online, allowing us to deliver directly to your doorstep.

Q: Can I return or exchange an item?
A: Yes. We offer a 14-day return or exchange policy on eligible items. Please visit our Shipping & Returns page for full details and eligibility criteria.

Q: How can I contact customer support?
A: You can reach us via our Contact page or by emailing our support team directly. Customer support is available Monday to Friday, 9am–5pm (GMT).

Q: Are your products good quality?
A: Absolutely. We take pride in offering thoughtfully designed, high-quality activewear that is tested for fit, comfort, and durability before being added to our collections.